Refund Policy

Refund Policy – Conrad’s Junk Removal

Last Updated: 8/13/2025

At Conrad’s Junk Removal, our goal is to provide fast, professional, and stress-free junk removal services. We strive for 100% customer satisfaction. This Refund Policy explains the circumstances under which refunds or partial refunds may be issued.

1. Service Guarantee

If you are not satisfied with our service, please notify us within 24 hours of job completion so we can review your concern and work toward a resolution.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

You decide to cancel after our team has arrived on-site.
The job cannot be completed due to lack of access or unsafe working conditions.
You provided inaccurate job details that significantly change the scope of work.
Items refused due to legal or hazardous material restrictions.

3. Partial Refunds

Partial refunds or price adjustments may be offered if:

The amount of junk removed is significantly less than originally estimated.
There was a clear service issue caused by our team.

4. Cancellations

Cancellations made 24 hours or more before the scheduled service time will receive a full refund of any deposit paid.
Cancellations made less than 24 hours before service may be subject to a $50 cancellation fee.

5. How to Request a Refund

To request a refund or adjustment:

Contact us by phone or email with your name, service date, and the reason for your request.
We will review your case within 3-5 business days and respond with our decision.

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